Refund Policy
Last updated 3 October 2026
Try before you pay
Every account includes 10 free trades so you can evaluate Meciple before subscribing.
7-day first-payment refund
If you are unhappy with your first Pro payment, request a refund within 7 days and we will refund it in full.
Renewals
Renewal payments are non-refundable, but you can cancel anytime to stop future billing. Access remains until the end of the paid period.
How to request
Contact support from your account with your email and payment reference. Refunds are returned to the original payment method via Paystack or PayFast, typically within 5–10 business days.
Consumer rights
Nothing in this policy limits your rights under the South African Consumer Protection Act or other applicable law.